Terms of Service
Shoreline Detail
Effective Date: March 10, 2026
These Terms of Service govern the services provided by Shoreline Detail ("we", "our", or "us"). By booking an appointment, requesting a quote, or using our services, you agree to the following terms.
Appointments & Deposits
A deposit is required to secure all appointments. Deposits are collected through our scheduling system provided by Square.
Deposits are fully refundable if the appointment is canceled or rescheduled at least 24 hours before the scheduled service time.
If a cancellation occurs within 24 hours of the scheduled appointment, the deposit will be non-refundable.
Appointments may be rescheduled due to inclement weather or other conditions that prevent services from being safely performed.
No-Show Policy
Customers are responsible for ensuring the vehicle is present and accessible at the scheduled appointment time.
If Shoreline Detail arrives and:
the customer is not present
the vehicle is not available at the service location
the vehicle cannot be accessed for service
the appointment will be considered a no-show and the deposit will be retained.
If a customer requests a delay after the technician has arrived, rescheduling may be offered depending on availability and at Shoreline Detail’s discretion.
Service Requirements
Some services require access to water and/or electrical power at the service location. These requirements are stated during the booking process.
Customers are responsible for ensuring these requirements are available at the time of service.
If required utilities are unavailable upon arrival, Shoreline Detail will attempt to reschedule when possible. If the service cannot be performed due to missing requirements, the deposit may be retained.
Vehicle Condition & Pre-Existing Damage
Shoreline Detail performs services with reasonable care and professionalism. However, we are not responsible for pre-existing damage to a vehicle.
Customers should inform Shoreline Detail of any existing damage, fragile components, or special conditions prior to service.
Shoreline Detail is not responsible for issues related to:
pre-existing scratches, dents, or paint defects
worn or deteriorated trim, plastics, or upholstery
loose or improperly installed parts
aftermarket modifications or accessories
electrical or mechanical issues occurring during or after service
Cleaning processes may reveal previously hidden damage or wear.
Hazardous Conditions
Shoreline Detail reserves the right to refuse or discontinue service if a vehicle contains hazardous or unsafe conditions.
This includes, but is not limited to:
mold or mildew
bodily fluids or biohazards
excessive trash or waste
insect infestations
rodents or vermin
If hazardous conditions are discovered upon arrival and were not disclosed prior to the appointment, the service may be declined and the deposit may be retained.
Heavy pet hair, dirt, and typical buildup are considered normal detailing conditions.
Personal Belongings
Customers are asked to remove personal belongings and valuables from the vehicle prior to service.
Shoreline Detail is not responsible for lost, damaged, or misplaced personal items left inside the vehicle.
Service Time Estimates
Service times provided during booking are estimates only. Actual service times may vary depending on factors such as:
vehicle size
vehicle condition
level of contamination
additional services requested
Completion times cannot be guaranteed.
Photo & Video Documentation
Shoreline Detail may take photographs or videos of vehicles before, during, and after services for documentation, quality assurance, and business purposes.
These images or videos may be used to:
document the condition of the vehicle prior to service
verify completion and quality of work performed
protect against damage claims or service disputes
Photos or videos may also be used for marketing or promotional purposes, including but not limited to:
social media posts
website content
advertising materials
video platforms such as YouTube
Shoreline Detail will make reasonable efforts to avoid capturing personal or identifiable information such as license plates, addresses, or personal items when possible.
Customers may request that their vehicle not be used for promotional or marketing content by informing Shoreline Detail prior to the start of service.
Service Satisfaction
Shoreline Detail strives to provide high-quality service and customer satisfaction.
If you are not satisfied with any aspect of the service provided, please notify Shoreline Detail within 24 hours of service completion. We will make reasonable efforts to address the concern.
Concerns reported after 24 hours may not be eligible for correction.
Payment Authorization
By booking a service, the customer agrees to pay for the services performed. Remaining balances are due upon completion of the service.
Contact
Shoreline Detail
Conroe, Texas
Serving the North Houston Area
Email: shorelinedetailtx@gmail.com